Why Us
The Art of Intelligent Interactions
Based in Umhlanga, one of South Africa’s most vibrant contact centre hubs, Contact iQ offers a boutique service that values partnerships and client relationships.
We deliver exceptional contact centre performance across all contact types and channels.
Contact Types
- Customer Service
- Customer Retentions
- New Acquisition (Inbound and Outbound)
- Upsell / Cross Sell
- Surveys
- Lead Generation
Channels
- Voice - Inbound and Outbound
- Chat
- Social Media
- Omni Channel
HOW CONTACT iQ IS DIFFERENT
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- Our relationship with Connect iQ, we believe this differentiates us from any other boutique service provider in the industry
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- Our business insights ensure shorter speed to agent competency
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- Connect iQ support drives better performance, ie: higher CSAT/NPS scores, more efficient AHTs, better sales conversion
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- Our commitment to client management regardless of campaign size, which is the result of our boutique approach, from an experienced management team
WHY SOUTH AFRICA,
UMHLANGA
Umhlanga is one of South Africa’s major economic hubs and has a well-developed infrastructure, making it accessible and efficient for business operations.
Umhlanga is part of a region with a growing focus on technology and innovation, making it a dynamic environment for businesses that want to stay ahead of trends in digital transformation and customer service.
Compared to other major contact centre areas, like Johannesburg and Cape Town, Umhlanga often offers lower operational costs, which can be passed onto clients to deliver genuine cost benefits.
