About Us

Our team of experienced leaders is ready to support your business. Reach out to any one of us…

The Art of Intelligent Interactions

Steve Thompson

Managing Director and Founder

Steve was head of Audit and Security for 15 years working for international companies with global footprints before moving into the BPO sector to create a Quality Assurance and performance insight business model in 2011. He started the business in 2019, with Contact iQ PTY (Ltd) trading as two brands; Contact iQ and Connect iQ.

Kirk Gillon

Chief Operations Officer

Kirk began his career in Customer Service as an agent in 1998, and developed his skills in operational management the hard way – by doing almost every job in a contact centre. He eventually settled in, and specialised in, Resource Planning. He has worked for both captive and outsource operations at Director level since 2012.

Nomthi Mtambo

Operations Manager

Nomthi has worked in BPO services since 2011 and has experience running both Quality Assurance and Business Insight campaigns, as well as delivering traditional BPO services within the Recruitment and Financial Services sectors. Nomthi’s commitment to service excellence, and her enthusiasm for delivering for her clients, elevates her in her field.

Evelyn Moonsamy

Operations Manager

Evelyn has worked in a variety of positions within the BPO sector since 2008 and has worked on a variety of campaigns for clients in the sales and customer service industries. She currently heads up our Shared Services area, which includes Management Information, IT support and Facilities. Evelyn’s exceptional work ethic ensures that the business operates efficiently and effectively.

Magdeline Naidoo

Operations Manager

Maggie has worked in the BPO sector since 2014, both in frontline operations and within the Quality Assurance and Business Insight fields for captive and outsourced operations. She has managed campaigns for both domestic and international clients with a focus on the Financial Services sector. Maggie’s exceptional FS knowledge, particularly in the insurance space, has proven extremely beneficial for many of our clients.

Lisa Naicker

HR Manager

Lisa got her BCom Human Resource degree in 2020 and has been working in HR since then. As HR Manager she oversees the company’s people strategy, including employee engagement activities, recruitment, and our social media activity. Lisa expertly balances the tricky task of ensuring the business meets all of its employer responsibilities whilst driving high levels of engagement which results in our industry-leading attendance and engagement levels.

Our industry leading performance stats

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Enhance Your Business Today

We are the contact centre equivalent of a Swiss army knife, combining multiple functions within a single package, all benefitting hugely from the expert support of Connect iQ.