We support every contact type via every channel, we love to work with clients on a ‘champion/challenger’ model, so please reach out to us if you would like to test our capability.

Contact iQ

The Art of Intelligent Interactions

Customer Service

Delivering outstanding customer service is ingrained in our DNA. Our USP is bolstered by a committed team and our sister brand, Connect iQ, which provides essential and in-depth feedback, far exceeding standard expectations. This support ensures our agents deliver compliant, high-quality services and equips us with detailed performance and behavioural insights necessary to achieve optimal results for your customers and your business.

Customer Retentions

A frequently referenced study from the Harvard Business Review suggests that it can be up to 25 times more expensive to acquire a new customer than it is to keep an existing one, making retentions campaigns amongst the most critical to a business’s success. Our agents are experts at maximising your retention rates, whilst providing our clients with essential insights to identify trends and drivers that are causing customers to leave a service.

New Acquisition (Inbound and Outbound)

Acquiring new customers can be expensive, so partnering with the right service provider is essential to getting the best value for money. We understand that a successful sales process marks the start of a relationship between your business and a new customer, which sets the tone for future interactions. Our expertise in acquiring new customers on behalf of our clients ensures that we help businesses to maximise their growth and achieve their strategic objectives.

Back Office Processing and Case Management

Whether handling new order tickets, processing payments, managing returns and refunds, or processing complaints in a timely manner, we are experienced at creating and implementing tailored solutions for your business. By ensuring the appropriate resources and oversight are in place, we minimise a variety of bottlenecks and significantly enhance your customers’ experiences.

We’ve helped businesses to achieve

Improved agent speed to competency by

0 %

Reduced AHT on CX campaign by

0 %

Increased CSAT score on CX campaign by

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TERRITORIES WE ARE ABLE TO SUPPORT

South Africa

Australia

United States

United Kingdom

Enhance Your Business Today

We have the capability to deliver exceptional campaigns for customer services, customer retention, win back, new acquisition sales, upsell/cross sell, lead generation and appointment setting.